Client Services · FAQ & Contact
Questions,
plainly.
Most of what you want to know is on this page. If it isn't, write to the studio directly — a real person reads every email.
01 / Common questions
The shortlist.
In small runs. Each product page lists the fabric, weight and care for that piece.
Our Size & Fit page has UK/US/EU conversions in centimetres and inches, plus a photo scan and a height & weight calculator that returns a recommendation per category. Both run on your device — nothing is uploaded.
Drops are announced in the Waitroom. Take a number there and you'll hear first when the next one opens.
Three ways, all cheaper than shipping abroad. Delivery anywhere in Zimbabwe is free on standard, 3–5 business days, or $10 straight to your door. Or choose Pickup at checkout and collect from iTheBarber Grooming, 6 Grasmere Lane, Borrowdale, Harare — we hold orders 5 days. If you collect, you can select Cash on Pick-up at checkout and pay in USD when you come, so you never need a card at all. You can also pay with EcoCash at checkout and send us a screenshot of the payment confirmation on WhatsApp. WhatsApp the studio on +263 78 244 9738 to arrange a collection time.
Yes — 66 countries. Inside Zimbabwe delivery is free. It is $55 to neighbouring African countries and $95 to the rest of Africa. The GCC is $14. The UK, Europe, the United States, Canada, Australia, Japan, India and 30-odd others ship by express courier at $135. Import duties are not included and are payable on delivery. The full country list is on the Orders & Tracking page for full shipping windows.
No. Limited Editions (Santorini Tee and any future numbered runs) and the Built From Mud tracksuit, track jacket and track pants are final sale. Everything else qualifies for the standard 30-day return window — see Returns.
02 / Reach the studio
By letter.
Email
Hours
Mon — Fri · 09:00 → 18:00
Sat by appointment
Sat by appointment
Press
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