Client Services · FAQ & Contact

Questions,
plainly.

Most of what you want to know is on this page. If it isn't, write to the studio directly — a real person reads every email.

01 / Common questions

The shortlist.

Cut, sewn, dyed, and finished by hand in our Harare studio. We source premium materials globally — Japanese selvedge from Okayama, merino from Biella — but every piece is assembled in Zimbabwe.
Our Size & Fit page has UK/US/EU conversions in centimetres and inches, plus a photo scan and a height & weight calculator that returns a recommendation per category. Both run on your device — nothing is uploaded.
Drops are announced in the Waitroom. Take a number there and you'll receive a single SMS the morning of the drop — no other messages, ever. Holders (CORROPT & CHROMA · BOTH members) get the presale code twenty-four hours before the public release.
CORROPT and CHROMA are free sides — each unlocks exclusive cuts, digital drops, and member pricing. BOTH is a one-time $30 House Membership that gives you everything in CORROPT & CHROMA plus Atelier access, presale codes on every drop, and a numbered passport card.
Yes. Free worldwide over €350. Standard regions ship via DHL Express within 3–7 business days, all duties paid at checkout (DDP). See the Orders & Tracking page for full shipping windows.
No. Limited Editions (Santorini Tee and any future numbered runs) and made-to-order pieces are final sale. Everything else qualifies for the standard 30-day return window — see Returns.
Every piece carries our free Repair & Resole promise for life. Send it back to Harare and we'll mend it within 14–21 days. The repair is logged on the piece's passport.
Yes. The Atelier wing is by invitation. House Members (BOTH tier) get the passphrase automatically. Anyone can request an invitation via the door — a real person reads each request.
02 / Reach the studio

By letter.

Studio
Harare, Zimbabwe
Hours · CAT
Mon — Fri · 09:00 → 18:00
Sat by appointment
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