Client Services · Orders
From the studio
to your door.
Every order ships from our Harare studio with a serialized passport. Enter your order number and the email you used at checkout to see where it is in the process.
01 / Track an order
Order lookup.
02 / What happens after checkout
The journey.
A · Confirmed
Studio receives the order
A passport is generated for your piece. You receive an email within minutes confirming size, colour, and ship-to.
B · In the studio
Cut, sewn, finished
Heavyweight stock from stock items ships within 48 hours. Made-to-order pieces enter the cut queue and ship in 4–6 weeks.
C · Departed
Wheels up from Harare
DHL Express worldwide. You receive a tracking link and a signed customs declaration.
D · Delivered
Signed for, never left out
All orders require signature on receipt. Use the contact form below if a re-delivery is needed.
03 / Shipping windows
Where we ship.
- Southern Africa — 2–4 business days · $10 standard
- Europe & UK — 3–5 business days · $15 express
- North America — 4–7 business days · $18 express
- Asia Pacific & Middle East — 4–7 business days · $20 express
- Free worldwide on orders over $150. Duties paid at checkout (DDP).